CISCO GOMEZ // SRE & INFRASTRUCTURE Open to work
Site Reliability & Infrastructure Leadership

Francisco “Cisco” Gomez

IT Leader

Sixteen years leading every layer of IT infrastructure. Now I use AI to build and scale reliable systems faster than ever.

16+
Years in IT & SRE
2 PB
Telemetry platform built
200+
Microservices, worldwide
99.99%
Uptime maintained
5
Time zones led, one team
Profile

Every layer of IT, one leader, which is why SRE comes naturally

Site reliability and infrastructure leader who has built IT, DevOps, and SRE organizations end to end: founded one from nothing, then led platform-wide SRE governance at a global fintech. Owning every layer myself is what makes SRE work: I already know what breaks, and why. None of it is solo. I partner with the business units I serve and lead teams of 3 to 10+ across London, India, Mexico, and both US coasts.

Founded
Freeform: IT from zero
Stood up corporate IT, security, and SRE/DevOps for a 3-person team; led NIST 800-131A (ITAR) compliance to unblock signed deals.
Scaled
Techstyle & LegalZoom: DevOps at scale
Led DevOps/SRE teams running 80+ applications and microservices across e-commerce and legal tech, serving millions of customers.
Governed
BlackLine: SRE governance
Owns CI/CD, observability, and IaC governance (Terraform, ArgoCD, Kubernetes) across 100+ microservices worldwide, hybrid on-premises and cloud.
Evolved
VMware 3.X to Kubernetes
From VMware 3.X and Elastic 1.X to today's cloud native platforms: the stack keeps changing, the job stays paving the road with repeatable patterns.
Led
One team, five time zones
Partnered with product, security, and engineering to deliver shared standards, leading teams of 3 to 10+ across London, India, Mexico, and both US coasts.
Sixteen years, one throughline

Career trajectory

2024 to Present
BlackLine, Senior Manager, Site Reliability Engineering
Leads SRE governance across a global fintech platform: 100+ microservices worldwide, hybrid on-premises and cloud. Leads a team spanning London, India, Mexico, and both US coasts. Owns CI/CD, observability, and IaC standards (Terraform, ArgoCD, Kubernetes).
2021 to 2024
Freeform, Head of IT
Founded and led all IT functions (corporate IT, network, security, storage, SRE/DevOps) for a 3-person team. Led NIST 800-131A (ITAR) compliance, unblocking signed deals. Scaled telemetry storage 14x, 120TB to 2 PB at 3.0GB/s across 300+ sensors per printer, holding 99.99% uptime.
2020 to 2021
LegalZoom, DevOps Lead
Ran a 3-engineer team owning the full SRE remit (uptime, compute, storage, on-call) for the 100+ microservice, hybrid on-prem/cloud platform behind legalzoom.com, serving 4M+ customers.
2015 to 2020
Techstyle, DevOps Manager (from Sr. Systems Administrator)
Led a 4-engineer DevOps team across 80+ applications for a 5-brand e-commerce portfolio: Fabletics, JustFab, ShoeDazzle, Savage X, FabKids. Led PCI compliance and CIS hardening end to end.
2012 to 2015
ZOO Digital, IT Manager (US + UK)
Led IT across El Segundo and UK offices for a global media distributor. Led MPAA content security compliance, plus a SAN expansion, VDI rollout, and UK hardware refresh.
2006 to 2012
Deluxe Digital Studios, ZOO Digital, The Designory, Systems and help desk roots
Systems administration across thousands of servers, high-throughput file transfer, and tier 1/2 support. Also built Lakers.com's live scoreboard during the 2008 to 2009 championship run.
B.S. Computer Science, Cal Poly Pomona
Toolbox

Skills and tools

Cloud & Containers

  • AWS · Azure · GCP
  • Kubernetes
  • ArgoCD
  • Terraform (IaC)
  • Docker

CI/CD & Automation

  • Jenkins · GitHub Actions · GitLab CI
  • Ansible · Chef
  • Git (GitHub, Bitbucket, SVN)

Observability & Monitoring

  • Datadog · New Relic
  • Prometheus · Grafana
  • Graylog · Nagios · SolarWinds

Operating Systems

  • Linux (CentOS, Ubuntu, Red Hat, Fedora)
  • Windows Server (2003 to 2016)
  • macOS Server & Desktop

Networking & Security Hardware

  • Palo Alto Networks · Fortinet · Checkpoint
  • F5 load balancers
  • Cisco UCS, switching & wireless

Storage & Virtualization

  • NetApp · PURE Storage · EMC
  • VMware ESXi, vSphere, Horizon
  • Microsoft Hyper-V

Databases & Languages

  • MySQL · MongoDB · Redis
  • MS SQL Server · Elastic (1.X to 7.X)
  • Bash · PowerShell · NodeJS

Security & Compliance

  • NIST SP 800-131A (ITAR)
  • PCI · CIS hardening
  • MPAA content security
  • Disaster recovery & BC planning

Agentic AI

  • Agent development kits (ADK)
  • Agent to agent (A2A) protocol
  • Multi agent orchestration

Leadership

  • 0→N team building, teams of 3 to 10+
  • Global teams: London, India, Mexico, US
  • On-call & incident governance
  • Business unit partnership & vendor management
Why now

A tool is only as good as the person using it.

AI didn't hand me new judgment, it handed me leverage. Sixteen years running every layer of IT taught me what "reliable" actually means, and what breaks when it isn't. That's what's behind what's next: AI extending SRE judgment, not replacing it.

Current build

An agent ecosystem for the whole tech stack, not just SRE

Purpose built, not off the shelf: custom agents on a real agent development kit (ADK), talking to each other over the agent to agent (A2A) protocol. What started as SRE automation is built to grow into the operating model for the whole tech org: agents propose, a human approves, across security, compliance, IaC, incident command, and CAB review, not just reliability. Today those domains depend on a handful of senior engineers whose judgment doesn't scale past them.

Orchestrator routes every signal Golden Signals Error Budget Toil Capacity Change Risk Incident Command Postmortem Security Posture Compliance IaC Governance
Agent, plugged into the orchestrator
Every agent plugs into one orchestrator: reliability (Golden Signals, Error Budget, Toil, Capacity), change and incident (Change Risk, Incident Command, Postmortem), and security and compliance (Security Posture, Compliance, IaC Governance). Agents propose, a human approves. Wide coverage plus a human on every call is what keeps uptime and SLOs intact as the platform grows.
Reliability
Monitoring

Golden Signals Agent

Watches latency, traffic, errors, and saturation, and holds new services to instrumentation standards.

SLOs

Error Budget Agent

Tracks error budget burn and ties it to release velocity: burn too fast, and risky changes get held.

Toil

Toil Agent

Flags recurring manual work and proposes the automation that removes it.

Capacity

Capacity Agent

Forecasts demand against headroom and flags services that need to scale before it's an incident.

Change & incident command
CAB / Release

Change Risk Agent

Scores changes against the IaC baseline and incident history, a first pass CAB review before a human signs off.

Incident response

Incident Command Agent

Stands up the incident channel, assigns roles, and builds a live timeline the moment an incident is confirmed.

Postmortems

Postmortem Agent

Drafts blameless postmortems and tracks action items, feeding lessons back into the orchestrator.

Security & compliance
Security

Security Posture Agent

Continuously scans for misconfigurations, exposed secrets, and hardening drift, not just at audit time.

Compliance

Compliance Agent

Maps NIST, PCI, ITAR, and MPAA controls to live evidence, so audit prep is a review, not a scramble.

IaC

IaC Governance Agent

Enforces policy as code across Terraform and ArgoCD, blocking guardrail violations before a CAB review.

One operating model, every domain
The same propose and approve pattern scales from reliability to security, compliance, IaC, and change review.
Toil absorbed, judgment kept human
Agents handle detection, scoring, and drafting; people keep the call on anything touching production.
A career's worth of judgment, encoded
Every agent's rules come from patterns learned running IT and SRE end to end.

Summarized at a high level here. Happy to go deeper live.

Next

Let's build what's next, together

Looking for my next SRE or platform leadership role: Director, Head of SRE, or a principal level hybrid, somewhere reliability and automation are the mission. If that's your team, let's talk.

Email me
562.619.6397 linkedin.com/in/cisco1115 Downey, CA